Our immediate return policy is in place due to the perishable nature of our products. If you receive a product that does not meet your expectations, please lodge a complaint within 24 hours of receiving the item. We value your satisfaction and want to ensure that you have a positive experience with our products. Please contact our customer service team with details of your concern, and we will work to resolve the issue promptly.

To start a return, you can contact us at admin@villagefresh.online

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at admin@villagefresh.online 

Damages and Issues

Please inspect your order upon receipt and contact us within 24 hours if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at admin@villagefresh.online